KT (030200.KS) is overhauling its company-wide IT systems and work environment around artificial intelligence. The telecom operator plans to modernize its IT systems across platforms, infrastructure and work practices, and to apply AI and automation to both development and operations. Through this effort, KT aims to improve the quality of customer service and workplace productivity while strengthening the IT capabilities that support new services and its AX (AI transformation) business.
KT said on the 24th that it is pursuing a "Next IT" strategy built around these goals to lay the foundation for executing its "AX Platform Company" strategy.
To that end, the company has set three pillars: "Next IT Platform," "Next IT Infrastructure" and "Next IT Work." On the platform side, KT will gradually modernize core business platforms including enterprise resource planning (ERP), the business support system (BSS) and the operations support system (OSS). It will also apply AI to major customer services such as authentication and payments, and enhance customized services for individual customers on online channels such as KT.com and My KT.
In the infrastructure area, the company is focusing on building next-generation infrastructure that is both stable and secure. It plans to build a multi- and hybrid-cloud environment based on Next IPC, its next-generation in-house cloud, and to proactively migrate systems whose technical support has ended or is nearing end-of-service (EoS). KT also intends to secure the continuity of key services in the event of a failure through its backup and disaster recovery (DR) framework.
On the work side, KT is expanding its use of AI-driven methods. The company is introducing AID-X, which applies AI across the entire IT process, including planning, design, development, testing and operations. The concept expands AIDD, its existing AI-based development framework, across IT work as a whole. KT also plans to build an integrated AX platform that can collectively use and manage in-house AI agents, and to establish verified methods as standards by sharing AI use cases and experience across the organization. Through AX capability-building programs and various dissemination activities, the company plans to expand AI-based ways of working across all group affiliates.
KT envisions expanding the role of IT beyond simply operating systems into a growth foundation that supports service and business innovation. Ok Kyung-hwa, KT's Executive Vice President and Chief Information Officer, said the Next IT strategy takes the IT modernization KT has continued to pursue and advances it a step further for the AI era. Ok said the company will extend the technology and operational capabilities accumulated during its internal IT innovation into customer service innovation and new AX businesses, raising the execution power of its AX Platform Company strategy.
